Refunding orders

You can give a customer a full or a partial refund for an order.


To actually refund the payment, you will need to login to the merchant account of the payment processor you use in your store and issue a refund from there.

To notify your customer about the refund:

  1. Go to your Control Panel → My Sales → Orders.
  2. Find the order that was refunded.
  3. Click the orange payment status and select Refunded for a full refund or Partially Refunded for a partial one. The customer will receive a notification about the changed order status in their inbox: