Returns
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      Refunding orders

      You can give a customer a full or a partial refund for an order.

       

      To actually refund the payment, you will need to login to the merchant account of the payment processor you use in your store and issue a refund from there.

      To notify your customer about the refund:

      1. Go to your Control Panel → My Sales → Orders.
      2. Find the order that was refunded.
      3. Click the orange payment status and select Refunded for a full refund or Partially Refunded for a partial one. The customer will receive a notification about the changed order status in their inbox:
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